Shipping policy

Shipping policy

Where possible, we try to ship all orders the same day. All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with your tracking number, which is usually via Australia Post. 

Domestic Shipping

All Australian orders are sent with free postage, usually with Australia Post. Express postage can be added at checkout for $7.50.

International Shipping

We offer standard shipping worldwide for an additional $15.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. DFX Parts is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info at dfxparts dot com dot au with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We do not accept returns if you changed your mind or ordered the wrong part. We are always keen to maintain the highest customer satisfaction, so we are happy to exchange if you have made a mistake. The postage for exchanges needs to be calculated and is at your cost both ways.

Your original product needs to be returned to us in its original condition, at which time we will advise postage costs of the new items and get them on their way to you. Any damage or use of the products causing them to be classed as “used” we will need to discuss the value of the item. 

In the event that your order arrives damaged in any way, please contact us via email or the website as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Usually we will ask you to send the item back to us and we will refund the same amount for postage back to your original order, as well as sending a replacement.

We aim to handle returns and exchanges in the same speedy manner we do with all orders. Rest assured customer service is a priority and we attempt to process all claims the same business day.

Still need help?

If you have any further questions, please don't hesitate to contact us at info at dfxparts dot com dot au